Community Safety Handbook 

Community safety is a priority for Beverly/Morgan Park residents. Use and share this information with your family and neighbors. Thanks to the Chicago Police Department 22nd District,, and the City of Chicago Office of Emergency Management & Communications for sharing this information. 

Conversations with a Commander  

Share. Listen. Learn.
Meet with 22nd District Commander Sean Joyce on Thurs., Sept. 15, 10 a.m. 22nd District Station, 1900 W. Monterey Ave. Coffee and pastries provided by Wolf’s Bakery. 


Deter Vacant Property Crime 

Work with the Chicago Police Department Abandoned Building Officer, Ald. Matt O’Shea (, and other community residents to report vacant homes.  

Contact City Services 311 or download the CHI-311 App to report vacant homes with broken windows, open doors, or unsecured garages, and vacant property with excessive mail, trash, and overgrown lawns. 

Report suspicious activity directly to the police by calling 911. Be sure to state if there are people in or on the property. 

Educate your child that it is not okay to enter an abandoned property. 

Strongly discourage teenagers from using abandoned or vacant homes for parties by reporting any loitering in or around the property. 

Get involved with the 22nd District CAPS programs.  



Keep Your Loved Ones Safe with the Smart911 App
Smart911 is a free service that allows you to share valuable profile information with 911 during an emergency. When anyone in the house dials 911 from a phone associated with their profile, the information is immediately displayed to the 911 call taker facilitating the proper response to the proper location.  

Smart911 provides details that could impact response the second an emergency call is placed, which could be the difference between life and death. You can also receive important alerts from your community so you can prepare for any situation.  

Free profiles can include emergency alerts, household info, medical history, pets & service animal profiles, and emergency contacts.  

Sign up online at, or download the app on the App Store or Google Play.  


911 for Kids
Teaching your children when and how to dial 911 is essential to getting the help you need when an adult is unable to handle the situation. Share this checklist, provided by the Chicago Office of Emergency Management & Communications, with your children and practice safely calling 911. 

To use 911 in an emergency: 

Dial 911 

The 911 operator will ask you questions. You must: 

Be a good listener 

Be able to describe what is happening 

Follow directions 

Speak clearly and slowly 

Be calm 

Know your address and phone number. If you cannot remember your address, look for a piece of mail in the house that might have the address on it.  

If someone is sick or hurt, you can help the person before the ambulance gets there. 

If you call 911 and need the police, you will talk to one person. If you call 911 and need the firefighters or the ambulance, you will speak to two people. 

Never call 911 for fun! If you play on the phone, someone who needs help may not get it right away. 

Call 911 only in an emergency, such as a fire, when someone is sick or hurt, or if you need the police. 

Make sure you know your address, telephone number, and the names of your parents. Post this information on the refrigerator so your child can find it easily in an emergency.  


911 or 311? Make the Right Call
Call 911 when a situation requires immediate police, fire, or emergency medical response.  

For Police Services 

When there is a crime in progress 

When there is an immediate threat to life or bodily injury 

When there is major property damage or loss due to criminal activity 

When there is suspicious activity 

When there is observed behavior that could indicate terrorism or terrorism-related crime 

Out-of-the-ordinary situations 

For Fire Services
To report a fire 

To report hazardous material incidents 

To initiate the rescue of a trapped person 

For Emergency Medical Services  

To report life-threatening medical emergencies that require an ambulance including heart attacks, asthma attacks, automobile accidents with injuries, etc. 


Call 311 to request City Services and to report situations not requiring a police response. You can either call 311, or report your issue via the CHI311 mobile app or 

For City Services 

To request services, report problems, or check the status of a service request, like garbage collection, potholes, streetlights, etc. 

To get information about special events and neighborhood festivals 

To find out the date and location of a CAPS beat meeting 

For Non-Emergency Police Services 

To report a situation that does not post an immediate threat to life, bodily injury, major property damage or loss 

To file a police report in which the offender is no longer on the scene 

To report a situation that does not require an immediate police response including but not limited to pick-pocketing, lewd or obscene phone calls, animal bites, or residential garage burglaries 


The 5 Ws of 911 Calls
What: Provide a summary of what is happening or the type of service needed
Where: Location of service; be as specific as possible
Who: Descriptions of the offenders and direction of flight
When: Advise if the incident is currently happening or has already passed
Weapons: Tell if weapons are involved
Additional Details: Known physical or psychological issues involved, which will assist in getting the appropriate resources to the scene 

Note that if you are not the victim of a crime, you may remain anonymous when reporting an incident via 911.  


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